Purchase and delivery terms

These general conditions apply to all agreements you close with Iris Hantverk AB. By ordering goods on Iris Hantverk AB you accept the Terms and Conditions. The agreement is established the same time as your order is accepted. If you are under 18 we require parental approval for the agreement to be valid.

Payment

All prices on www.irishantverk.se is in Swedish kronor (SEK), including 25% VAT.

At your order there is a shipping fee of 59 SEK.

If you choose to pay by partial payments through Svea Bank AB will be an administration fee of 29 SEK / advice. When you pay with card there are no fees other than shipping cost.

Invoice

If paying by invoice, we collaborate with Svea Bank AB. Invoice payment terms are
14 days. In order to purchase by invoice, you must enter your personal identification number or corporate identity number. You can purchase under the condition that you are registered in the population register in Sweden and is over 18 years old. You may not have any credit history. If  your desired choice, to pay with invoice, is rejected, you can go back at checkout and choose another payment method. All invoices are by Iris Hantverk AB transferred to Svea Bank AB. Invoices are sent by email. If payment is delayed there will be a legally required fee and a reminder charge. The penalty interest rate is 2% per month. Non-payment invoices are submitted to collection.

Read more about general conditions by Svea Bank AB here

PARTIAL PAYMENT

Through our cooperation with Svea Bank AB, you can subscribe for an account credit agreement and thereby be able to part-pay all your purchases over SEK 200. Choose the credit period that suits you best by checking the campaign options. The purchase can be refunded in full at any time before the maturity date. Standard credit check is done by having the data provided in the cashier, in some cases, this means that a credit report is taken. A copy of the credit report will then be sent to your home. If your desired choice, partial payment, is rejected, you can go back at checkout and choose another payment method. All invoices are by Iris Hantverk AB transferred to Svea Bank AB. Do you have any questions you can call 08-51493113 for further information.

You can have one or more ongoing partial payments and Svea Bank AB compiles them on a monthly account bill. The following options are available for payment:

3 months with 0% annual percentage rate (arrangement fee 95 SEK)
6 months with 0% annual percentage rate (arrangement fee 195 SEK)
12 months with 0% annual percentage rate (arrangement fee 295 SEK)

Administration fee of 29 SEK per month added to all options. Examples of effective interest rate for purchases of SEK 10,000 posted for 12 months, 0% interest, SEK 195 arrangement fee and 29 SEK in accordance with the Consumer Agency's guidelines is 10.68%.

Read more about general conditions by Svea Bank AB here

SEKKI

Online payment

We accept the following cards : Visa, MasterCard och Maestro. When you pay with a debit / charge card there will be no additional cost except the shipping cost of 59 SEK. Payment by card takes place under the current rules for online payment in Sweden and the EU. We use Svea Ekonomi hosted PCI DSS - certified card payments solution. The money is reserved on your account when ordering. All transactions are sent using SSL ( Secure Sockets Layer) very securely encrypted . No card numbers are saved . We use the latest security technology for credit card payments online 3D -Secure - a standard developed by Visa and MasterCard with intent to safely validate the consumer when buying online.

Credit card payments are handled by our partner Svea Bank AB to guarantee fast and safe payment. So here 's the deal:

1. At checkout, select Credit Card as payment method. You will be linked to Svea Bank AB secure payment server .
2. Select the type of credit card , enter the card number , expiry date, card security code ( CVC) * and the name of the cardholder.
3. Your data is sent encrypted and a check is performed to ensure that data is correct and that there are sufficient funds for the purchase.
4. Once the payment is accepted the money is drawn from your account, then you will be transferred via Svea Bank AB back to Iris Hantverk AB , which then sends your order .

Svea Bank AB that handles our credit card payments meet the requirements of PCI DSS ( Payment Card Industry Data Security Standard ) .

* CVC is the three-digit code that you will find at the back of your card and is used to increase the security of the payment on the internet.

Read more about general conditions by Svea Bank AB here

Shipping and delivery

TERMS

We deliver Monday to Friday with the exception of national holidays, at high season it can take an extra day. We only deliver within Sweden. Rates are quoted in Swedish kronor , including VAT and you'll see a total price at checkout including any charges for shipping or selected payment method.

ORDER CONFIRMATION

Once we have received and confirmed your order , we will send an order confirmation to your e-mail. It includes information about your order. Always check your confirmation and contact customer service at 08-214726 or webbshop@irishantverk.se immediately if you have any questions. If you wish to change an order, in retrospect it can be hard when your goods are packed and shipped as soon as payment is received. The package is always delivered by DHL to a delivery point in your immediate area. NOTE! It is the entered postal code that automatically direct where the package is sent, so make sure you have entered the correct postal code. As soon as the package arrives at your delivery point you will receive an SMS notification that you need along with valid ID upon pick-up. You can also use your mailing id and valid identification to pick up your package. When we need to redirect packages or have not been picked up due to incorrectly specified contact information, the customer will be charged the cost. Contact Customer Service if you have any questions, we will help you !

SHIPPING

There will be a shipping fee of 59 SEK ( no matter how much you buy ) . You can also choose to pick up your package in our store on Kungsgatan 55, Stockholm , and then pay no shipping .

DELIVERY

Normally, our delivery time is approximately 3 weekdays. If any problem occurs on our end, which means that your order can not be sent in due time we'll get back to you with further information about the order. You will always receive an order confirmation to your email address before we send the goods to you . All our packages are shipped by DHL to a delivery point in your immediate area. The package is notified via mobile so it is important to enter a correct, valid Swedish mobile number. Is your parcel damaged report it immediately to DHL.

DELAY IN DELIVERY

We always strive to deliver what has been ordered within the promised time, but if the delivery for any reason is delayed we ask you to immediately contact our customer service so we can investigate the delay. If you wish to cancel the delayed product, please contact our customer service. Iris Hantverk AB takes no responsibility for any damage incurred as a result of an announced deadline expired .

DAMAGE

All transport is by DHL to the delivery point. Carefully inspect your package when you pick it up. If your package have any shipping damage, report it as soon as possible to us by email webbshop@irishantverk.se or phone 08-21 47 26.

UNRETRIEVED PACKAGE

For packages that are not picked up there will be a fee of 300 SEK. It corresponds to the costs incurred to bring the package in return.

Exchanges and returns

RIGHT OF WITHDRAWAL

It's important to us that you are happy with your goods. From the time your package has arrived at the post-office , you have 14 days purchase , exchange or return policy. Our condition is that the goods will be returned in the original condition , ie that it is not used and as well as the original packaging enclosed. Of course, you always have the right to open the package to check that the product works.

When exercising the right of withdrawal will send you the item back to Iris Hantverk AB and pay for the return shipping and transportation risk . When we received the goods and found that this is unused and undamaged refunded the amount you paid for the item, return shipping costs deducted.

TO MAKE THE EXCHANGES AND RETURNS

First, contact our customer care center for the exchange or return of your item . Then send back the goods that you want to exchange / return along with a return form and a copy of your order confirmation. Return Form , click here.

EXCHANGE - WHAT TO DO

1. Contact us at Iris Hantverk AB on webbshop@irishantverk.se or call Customer Service at 08-214726 so that we can send a return form to  you and reserve the new product .
2. Print and fill out the returns form which you will find above.
3. Return the product together with the return form and a copy of your order confirmation. Be aware of how important it is to pack the goods that you want to exchange in a way that they can not break in transit. Please use the protective materials that you received in the delivery. If you feel unsure or have any questions, please feel free to contact us and we will help you. If the item is destroyed or that we do not accept the exchange , you are charged a fee of SEK 300.
4. Once we have received the goods and approved the change , we will send the new goods to you . If the new product is more expensive, you pay the difference in cash to your account before delivery and if it is cheaper we can adjust your invoice/card payment or alternatively refund the difference to your bank account. Return shipping costs 59 SEK will be deducted.
   

RETURNS - HOW TO PROCEED

1.  Contact us at Iris Hantverk AB on webbshop@irishantverk.se or call Customer Service at 08-214726 so that we can send a return form to you.
2.  Print and fill out the returns form which you will find above. Remember to include the reason for return.
3.  Return the product together with the return form and a copy of your order confirmation. Be aware of  how important it is to pack the goods that you want to change in a way that they can not break in transit. Please use the protective materials that you received in the delivery. If you feel unsure or have any questions, please feel free to contact us and we will help you. If the item is destroyed or that we do not accept the return , you are charged a fee of  300 SEK.
4. Once we have received the item and approved the return we will adjust your invoice/card payment or alternatively refund the difference to your bank account. Return shipping costs 59 SEK will be deducted.
   

COMPLAINTS

You, the customer has always the right to unpack the goods and check them . If an item is incorrect or damaged contact Customer Service immediately at webbshop@irishantverk.se they will help you how you should proceed . Please attach digital pictures of the products/damage in the mail contact , to simplify the matter. In case of a dispute Iris Hantverk AB follows Allmänna reklamationsnämndens recommendations .

Please note that shipping charges for returns and exchanges are paid by you the customer. However, if it concerns a complaint because of damaged goods or that we dispatched the wrong item , we will refund all shipping costs while paying back what you spent for the goods .
repayment

Iris Hantverk AB will refund the consumer within 30 days in the event the consumer on proper grounds cancels an order or to get money refunded .

Other

PRODUCT INFORMATION

We reserve the right for any printing or typographical errors. We can not guarantee that the images reflect the exact real look . We also reserve that goods can be sold out and that goods can be deleted from the range. We reserve the right to adjust prices and possible price errors . If you would like more information about Iris Hantverk products, please contact customer service at webbshop@irishantverk.se

PERSONAL DATA

When you place your order in Iris Hantverk online shop you state your personal data such as name, address and personal identity number. Meanwhile , you agree that we may retain and use your personal information to enable us to fulfill our commitments to our customers. We document additionally certain communications we have with you by phone or email, to give you the best service and follow up your issue and for our marketing. According to the General Data Protection (GDPR), you are entitled to get the information we have stored about you. If the information is incorrect, incomplete or misleading , you can request that it will be corrected or removed. If so, contact our customer service at 08-214726. You can read more about our Privacy Policy here.

COOKIES

Under the new Electronic Communications Act, which entered into force on 25 July 2003, all visitors to websites that uses cookies must be informed. The visitor will also be able to prevent cookies from being stored on the computer. A cookie is a small text file stored on your computer when you visit a website that uses cookies. Next time you visit the site can read your cookie and show the pages according to your preferences. Our website uses cookies sometimes and then only to make it easier for you to use our pages. If you do not accept that cookies are saved on your computer, you can change the settings in your browser (Internet Explorer, Mozilla Firefox , Netscape, Opera etc. ) so that it does not save cookies.

Newsletter

By confirming a purchase at irishantverk.se you agree on recieving newsletter with offers and inormation. You can at any time change your references at our website under newsletter.

Force Majeure

Iris Hantverk AB is exempt from sanction for failure to perform any obligation under this Agreement if such failure is due to liberating factor as described below and the circumstance prevents, hinders or delays the performance. As the liberating factor to be considered including government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes government decisions that affect the market negatively and products, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and the company exposed to criminal activity that affects the business.

LAW

Iris Hantverk AB follows the laws of Distans- and hemförsäljningslagen, konsumentköplagen and E-handelslagen.

DISPUTE

In any dispute, Iris Hantverk AB follows the Allmänna Reklamationsnämnden recommendations.

Contact

CONTACT CUSTOMER SERVICE

Customer service telephone: +46 8-214726
Monday-Friday: 10.00-18.00

E-mail: webbshop@irishantverk.se
We answer all emails related to buying/ordering within 24 hours on weekdays

Mailing address

Iris Hantverk
Kungsgatan 55
11122 Stockholm