RIGHT OF WITHDRAWAL

It is important to us that you are satisfied with your purchase. You have the right to return your order within 14 days. The 14-day period starts on the day after you collect the item or receive your package. Our condition is that the goods will be returned in the original condition , ie that it is not used and as well as the original packaging enclosed. Of course, you always have the right to open the package to check that the product works.

When exercising the right of withdrawal will send you the item back to Iris Hantverk AB and pay for the return shipping and transportation risk . When we received the goods and found that this is unused and undamaged refunded the amount you paid for the item, return shipping costs deducted.

RETURNS – HOW TO RETURN AN ITEM 

First, contact our customer care center before returning your items. Then send back the goods that you want to return along with a return form and a copy of your order confirmation. Return Form , click here.

RETURNS - HOW TO PROCEED

Contact us at Iris Hantverk AB on webbshop@irishantverk.se or call Customer Service at 08-214726 or use the link "Return/right of withdrawal" found in your order confirmation email.

1.  We will send you an e-mail with the shipping label.
2.  Print and fill out the returns form which you will find above. Remember to include the reason for return.
3.  Return the product together with the return form and a copy of your order confirmation. It is important to pack the goods that you want to return in a way that they can not break in transit. Please use the packing materials that you received in the delivery. If you feel unsure or have any questions, please feel free to contact us and we will help you. If the item is destroyed or we do not accept the return, you are charged a fee of  300 SEK.
4. Once we have received the item and approved the return we will adjust your invoice/card payment or alternatively refund the difference to your bank account. Return shipping costs 130 SEK will be deducted.
   

EXCHANGE

If you wish to exchange an item, the original purchase must first be returned in accordance with our return policy. Once the return has been received and approved, the amount paid for the returned item will be refunded.

All exchanges are handled as two separate transactions: a return of the original item and a new order for the desired replacement item. For this reason, it is not possible to combine products from different orders or offset refunds against new purchases.

You will need to place a new order for the item you wish to receive instead of the returned product. Any price differences between the original order and the new order will be applied according to the prices in effect at the time the new order is placed.

Return shipping costs and any shipping charges for the new order are handled in accordance with our standard terms and conditions.

REFUND

Iris Hantverk AB will refund the consumer within 14 days of receiving the goods back in cases where the consumer cancels the purchase for valid reasons or is to receive a refund.

UNRETRIEVED PACKAGE

For packages that are not picked up there will be a fee of 300 SEK. It corresponds to the costs incurred to bring the package in return. Currently, the holding time at DHL Service Point agents is 7 days, but always check your notification to ensure that you have time to collect your package.